United Kingdom
New client benefits from CWT’s global approach to travel management
Choosing a Travel Management Company (TMC) can be a tricky business, but our client Herman Miller really did their homework, inviting 12 companies to bid for the initial tender...
3 reasons to read on
- get ideas on what to consider when choosing your TMC
- find out about our online booking tool specifically created for SMEs
- discover how the personal touch is part of every implementation we carry out
What was the project?
To implement a full range of travel management tools to handle Herman Miller’s expanding international business. Here’s what we did:
- introduced CWT Connect Now a consumer-style online booking tool
- arranged a branch visit for Herman Miller to meet the team that would be handling their account
- set up a trial run to iron out any issues before going live
Then what happened?
In order to ensure a smooth transition between Herman Miller’s previous travel arranger and CWT, we devised a structured implementation plan to support travellers from as early as possible. A timeline for the implementation was drawn up straight away, and weekly catch up calls were scheduled.
“The leading factors for choosing CWT were their global presence, a consistent, concise and user-friendly programme, and products, such as CWT Fares”
Sally Bentley, personal assistant to the international leadership team
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